Terms of Service
1. About these Terms of Sale
These Terms of Sale (“Terms”) apply when you purchase products from our website, https://bluebelltlo.com (the “Website”). By placing an order, you agree to these Terms. Please read them carefully before making a purchase. These Terms apply alongside any specific product details or promotional terms stated on our Website.
2. About Us
The Website is operated in the United Kingdom by BluebellTLO, trading under BluebellTLO Ltd, a fashion and lifestyle brand based in London, UK. Our online store is hosted and powered by Shopify Inc., which provides the secure e-commerce platform that allows us to sell our products to you. You can find information about our products on our Website. We’ll confirm your order details during checkout.
3. Order Confirmation
Your order is not accepted until we send you an email confirming acceptance. If you do not receive this email, your order has not been confirmed.
4. Pricing
All prices shown on the Website are determined by us and may change at any time without notice. The price payable is the price shown at checkout at the time you place your order.
5. Payment
Payments are processed securely through Shopify Payments or other authorised payment providers shown at checkout. We accept major debit and credit cards and any other methods displayed at checkout. Payment is taken when you complete checkout. You own the items once full payment has been received.
6. Order Rejection
We reserve the right to reject or cancel an order at any time, including (but not limited to) where the product is out of stock, pricing or product information was incorrect, the delivery address is outside our delivery areas, or the order appears fraudulent, suspicious or duplicated. If we cancel your order, we will notify you and issue a refund where payment has been taken.
7. VAT, Duties and Taxes
Prices include VAT where applicable. If VAT rates change after your order but before delivery, the adjusted rate may apply. For orders outside the UK, you are responsible for any customs duties, import taxes, or clearance fees charged by your local authorities.
8. Delays Outside Our Control
If delivery is delayed due to events beyond our reasonable control (including but not limited to strikes, carrier delays, customs delays, adverse weather or peak trading), we will inform you where possible. We are not liable for such delays but will support you in tracking or resolving issues.
9. Product Descriptions and Images
We make every effort to display product details and colours accurately. However, slight variations may occur due to lighting, screen settings, or manufacturing differences.
10. Changing Your Mind (Returns)
You have 14 days from the date you receive your order to request a return, subject to the conditions below. You cannot return personalised or made-to-order items, items unsealed for hygiene reasons (e.g. underwear, face coverings), items that have been worn, washed, damaged, stained, or are not in their original condition, or items without original tags or packaging. To request a return, please contact us at info@bluebelltlo.com within 14 days of delivery.
11. Returns Process
Once your return request is approved, we will provide the return address and instructions. You must return the item(s) within 14 days of notifying us. Returns are at your own cost unless otherwise stated on the Website or at checkout. We strongly recommend using tracked postage and keeping proof of return.
12. Delivery
Estimated delivery timeframes are shown at checkout and/or on our Shipping page. These are estimates only and may be extended during busy periods, promotions, new drops or due to courier or customs delays.
13. Refused or Undeliverable Deliveries
If a parcel is refused, not collected, or undeliverable due to incorrect or incomplete address details provided by you, any return shipping or handling fees may be deducted from your refund.
14. Refunds
We will refund the purchase price of eligible returned items. We only refund the cost of standard delivery, not premium or express options. Refunds are processed to your original payment method within 14 days of us receiving the returned item(s) or valid proof of return.
15. International Returns
For international orders, you are responsible for return shipping costs. Any non-refundable customs duties, taxes, or handling fees may be deducted from your refund where applicable.
16. Condition of Returned Items
All items are inspected on return. If an item is not returned in a resellable 'as new' condition, we may reduce the refund or refuse it.
17. Faulty or Incorrect Items
If you receive a faulty, damaged or incorrect item, please email info@bluebelltlo.com with your order number and photos as soon as possible. Where confirmed, we will offer a replacement, store credit or refund in line with your statutory rights.
18. Product Changes
We may make minor changes to products to reflect design improvements or legal and regulatory requirements. These changes will not affect the overall quality or basic characteristics of the product.
19. Withdrawal of Products
We may withdraw or discontinue any product at any time. If this affects an order you have already placed and paid for, we will notify you and issue a refund where applicable.
20. Resale Policy
All BluebellTLO products are sold for personal use only. Unauthorised commercial resale or bulk purchasing for resale is prohibited. We reserve the right to refuse, cancel or limit orders that we believe are connected to unauthorised resale activity.
21. Limitation of Liability
We are not liable for losses that were not foreseeable, not caused by our breach, could have been avoided by following care instructions, or any business losses. Nothing in these Terms excludes or limits our liability where it would be unlawful to do so.
22. Data & Privacy
Your personal information is handled securely and in accordance with our Privacy Policy and Shopify’s policies: BluebellTLO Privacy Policy: https://bluebelltlo.com/privacy-policy and Shopify Privacy Policy: https://www.shopify.com/legal/privacy.
23. Disputes & Complaints
If you have a concern or complaint, please contact us first at info@bluebelltlo.com and we will do our best to resolve it. These Terms are governed by English law. You may bring legal proceedings in the courts of England and Wales, or if you live in Scotland or Northern Ireland, in the courts of your home jurisdiction.
24. Other Important Terms
We may transfer our rights and obligations under these Terms to another organisation. You may not transfer your rights without our written consent. If any part of these Terms is found unlawful or invalid, the remaining sections remain in full force. If we do not immediately enforce any of our rights, this does not mean we waive them for the future.
© BluebellTLO Ltd. All rights reserved.
Email: info@bluebelltlo.com
Website: https://bluebelltlo.com